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Posted: 99 days ago   Expired

Product Support Technician

Salary: £0

Location: PE30

Job type: Permanent

Category: PE30

Snap-on Diagnostics is widely recognised as a global market leader in the manufacture and supply of specialist electronic test equipment for the automotive sector; part of a $4 billion organisation. Over the last year we have seen significant growth in our equipment business and are now expanding in several areas to continue our industry leading support to our customers. Our customers’ success is what continuously drives us forward and we now require additional customer-focussed associates. If you would like the opportunity to work within an innovative company that thrives on driving change and has a dedicated, exceptional team of colleagues, and have the required skills, please apply. The team of Product Support Technicians provide telephone product support to all internal and external customers such as end user customers, Franchisees, Distributors, engineers and Technical Representatives on products serviced, developed and / or sold by Snap-On Diagnostics. Your automotive or engineering background and intermediate to advanced Windows skills will enable you to provide our customers with technical help in the use and application of our Handheld diagnostics and provide Car Fix support for high-end users that meet the program criteria. Using your in-depth knowledge you'll assist with problems with customer Diagnostic Products and provide remote support to fix product issues on all garage equipment via phone and web. You'll also be providing part number identification of products, spare parts and upgrades to internal and external customers and identify new product features. A key part of your role will be to provide accurate information and to drive sales of Snap-on Information, Workshop Management products and Intelligent Diagnostics. Additionally the role is required to provide technical assistance to other Product Support Technicians, Snap-on Franchisees, our Engineers and our Technical Representatives on a range of products. You'll maintain our Product Support database, solve technical and service problems and be responsible for making sure telephone messages, voice mail, emails and callbacks are handled in order to ensure the best customer service. You'll also understand call stats and other relevant departmental metrics and strive for improvements in every aspect of your role

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