Mayday Personnel are looking for an experienced and confident Parts advisor for our client. A large and well regarded vehicle dealership. Prioritising exceptional level of service to both customers and manufacturing partners. The succesful candidate will have a vast knowledge and the industry and a high regard for customer service. Your day The Parts Advisor role is to satisfy all customer requirements regarding parts and increase all aspects of the parts departments business through structured direct selling. Your day will include: * Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts. * Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager. * Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork. * Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner. * Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services. * Maintain a good working relationship with all internal and external customers updating prospect records as necessary. Hours of work: Monday to Friday 08:00 - 17:30 (with 1 hour for lunch) Saturday 08:30 - 12:30 (1 in 2 rota) Benefits: * Highly competitive salary and bonus scheme. * 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. * Birthday day off * Discounted MOTs, Service and Parts. * Recommend a Friend Bonus/ Introducing a Customer Bonus. * Life Assurance Benefit. * Contributory Pension Scheme. * BEN – Employee Assistance Programme. * Excellent development opportunities to learn and grow