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Posted: 102 days ago   Expired

Warranty And Claims Administrator

Salary: £34,800

Location: Wales

Job type: Permanent

Category: Wales

Warranty and Claims Administrator - Deeside KEY PURPOSE OF THE JOB As a Warranty and Claims Administrator this role is a critical part of the running of a successful Service Department, and such the role is to support the Customer Executives and Service Manager to ensure customers receive the best service through efficient, timely and accurate administration processes. TASKS AND RESPONSIBILITIES * Responsible for preparing cost estimates, invoices and associated paperwork for all work completed within company and UK rules. * Preparation and submission of Repair and Maintenance, Warranty claims ensuring the quality and compliance of all documentation. * Reconciliation of manufacturer payments including acting upon claim discrepancies and management of aged debt. * Complete regular and documented self-audits to drive continuous improvement in business process. * Supporting the Service operation with effective WIP control. SKILLS & EXPERIENCE REQUIRED FOR THE JOB * Experience in an automotive service operation or in a comparable role. * Proven track record in warranty / service contract administration. * Basic technical knowledge of vehicles * Understanding of compliance associated with Heavy Goods Vehicles. * Basic knowledge of Service-relevant applications. * Basic computer skills as well as general business knowledge. * General IT knowledge of Microsoft Office applications. COMPETENCIES REQUIRED FOR THE JOB * You are meticulous and thorough in your approach with an attention to detail for accuracy whilst ensuring compliance with company and UK policies and procedures. * You will have excellent time management skills and the ability to prioritise your daily workload to ensure all time sensitive deadlines are met. * You will be an effective communicator with a keen understanding of customer satisfaction factors. * You will be a consistent performer who is able to work pressure. Salary = £25-27k dependant on experience plus up to £7.8k bonus £(phone number removed)k OTE Please ensure your CV is up to date with relevant contact details including address. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission. Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager


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