Parts Advisor - HGV/Commercial Vehicle • Comply with company Safety, Health and Environmental (SHE) policies at all times. • Work in accordance with the Service Flow. • Handle telephone enquiries, answering the phone in a friendly and open manner using the company standard greeting. • Plan work by running ADP service due reports, checking customer data quality and arranging work with customer, capturing mileage via C200 or verbally. • Create job cards, checking for existing parts and service WIPs and campaigns, liaising with customer and follow through to completion. Load job into Customer Compliance System. • Agree with the customer and workshop who will pay for the work – Retail / Warranty / Contract. • Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers