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Posted: 65 days ago   Expired

Group Service Manager

Salary: £80,000

Location: Hayes

Job type: Permanent

Category: Management

Group Service Manager Job Title: Group Service Manager Location: South East - (Berkshire, Hampshire & South London) Salary: £70'000 to £80'000 per annum + Benefits + Company Car + Bonus My client, a large commercial vehicle manufacturer is seeking to appoint a Group Service Manager to manage with the aftersales process across their sites. Group Service Manager Duties: Creates and maintains effective service processes across all workshops to ensure internal and external customer satisfaction: (service reception, pre-delivery inspection…). Monitors individual and overall Service Department performance relative to labour sales and expense control. Works in conjunction with the Group Parts Manager to develop, maintain and manage the execution of the aftermarket marketing plan for the organization. Takes the lead in sharing best practices and implementing common and consistent processes throughout all workshops of the Service Organization. Actively supports customer clinics, field days and related promotional events. Supervises all service warranty and Product Improvement Program claims within the required timeframe. Meets customers on regular basis to understand their needs and is actively involved in the customer satisfaction process. Monitors process for work order completeness and accuracy prior to customer billing. Leads, supervises and coaches the Service Team. Recruits, hires and develops through training and retains key talent. Determines and maintains all department tools, equipment and vehicles in good working order, including annual budget. Group Service Manager Skills & Qualifications Experience within the Commercial Vehicle Industry is essential Ability to use standard computer applications and internet functions. Ability to speak effectively one-on-one and within a group; leadership High level of communication and human relations Exhibits a positive mental attitude, a decision-maker and open-minded Previous experience in a Service Manager or equivalent role. Understanding of financial principles relative to Service Department operations Able to work in a high-pressure environment, particularly during busy periods How to apply for this Group Service Manager role: Contact John Barnes at Holt Recruitment on (phone number removed) or e-mail your CV to

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