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Posted: 88 days ago   Expired

Fleet Maintenance Controller - Tier 3

Salary: £32,000

Location: Lichfield

Job type: Permanent

Category: Fleet hire, leasing and daily rental

Established in the UK in 1971, Ryder has since earned a reputation for delivering solutions that ease complexity and increase efficiency for companies of all sizes. Ryder operates behind the scenes, managing critical fleet and transportation functions for our customers across the UK, many of whom make the products that consumers use every day. Ryder has one of Europe’s largest fleet of trucks, a FleetCare network of more than 300 approved service locations, and some of the most talented people in the industry. By investing in the latest information and technology, we strive to make business safer, more efficient, and as environmentally responsible as possible. The Role Our Mobile Maintenance Service business is going from strength to strength. Our customers recognise us as the industry expert in ensuring their trailers are both properly maintained and also compliant thus reducing down time and maximising the efficiency of their fleet. Our HGV Rental Power team work with our network of workshops and our main dealer network partners to make sure our customers receive the right service be it due to a breakdown, routine service or warranty work. As a team of commercial vehicle maintenance experts we are there to make the right decisions first time every time. As a Tier 3 Technical Controller, you will be authorising and controlling the cost of all relevant work to our customer’s vehicles in line with our standards and agreements. You will be working in an open plan office environment where you will provide technical support to customers, both internal and external, over the telephone. Effective communication is key to ensure vehicle issues are resolved allowing our customers to be back on the road as soon as possible. Our Maintenance Control Team is made up of people coming from the industry who have experience of dealing with suppliers and customers in a pro-active way to deliver the best solution first time. They join because the want to make the transition from workshop to an office based environment, one where personal development is a key focus. * A working knowledge of the commercial vehicle maintenance industry is essential in order to be successful in this role * Previous experience as a HGV Technician is required along with NVQ Levels 1, 2 & 3 in heavy vehicles or BTEC Level 3 * Basic knowledge level of IT including Excel and outlook * Commercially aware to identify efficiency opportunities without compromising quality * Consistently seeks to improve processes * Has a proven track record of being able to negotiate to gain a win-win solution * Team player who thrives in a busy environment and has a ‘can-do’ attitude About You You may be on the tools, on a service/warranty desk or supervising technicians and want to bring that blend of technical and customer service experience to a Corporate office environment. Alongside this, you will want to be measured against Key performance indicators both team and individual to ensure that targets are met which ultimately means our customers are receiving the level of service we expect them to. You will have a professional approach when dealing with individuals both internally and externally and will thrive in an environment where you are able to use your technical knowledge and experience to be constantly problem solving in order to get to a solution that equally benefits us, our customers and our suppliers. Some of the traits we believe a successful Maintenance Controller possesses are below: * Is confident to seek clarity in ambiguous situations to ensure that all requirements are met. * Strong HGV/LGV technical knowledge with trailers and power units gained from within the commercial vehicle maintenance sector is essential * Challenge the status quo when necessary * Demonstrates the ability to communicate at all levels * Establishes themselves professionally at all times If you are interested in the above role and you have a desire to be successful please apply Salary & Benefits A basic salary of up to £32,000 dependent on experience is on offer as well as: * Bonus up to 5% * Pension scheme matched up to 6% * Share save scheme * Long service awards * Recognition scheme * Perkbox discounts * Group Income Protection * Life Assurance 3 x basic salary) * Generous holiday entitlement up to 33 days including Bank Holidays * Access to 24/7 GP Service The working hours are 45 hours per week, on a rotating shift: Monday to Friday 07:30 – 17:00 & 08:30 - 18:00 About Us At Ryder, we believe in investing in our people and the future of the commercial transportation industry. Over 39,000 people work for us worldwide. Each one of them is respected and valued as the industry’s brightest engineers, safest drivers and the most experienced Technicians – all part of a team who are dedicated to solving your toughest transportation challenges. Ryder is committed to creating a culture of respect and professionalism and a high-performing, diverse and inclusive workforce based on trust. Supporting that commitment, we encourage applications from all candidates regardless of gender, race, colour, religious belief, national origin, disability, sexual orientation or marital status. NO AGENCIES

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