Areas covered: Oxfordshire & Home Counties (Herts, Beds, Bucks, Cambs), East Anglia (Norfolk & Suffolk) Salary: Up to £60,000pa + Company Vehicle Benefits: Annual bonus, enhanced pension, private healthcare & dental, life assurance Overview We are seeking a skilled Field Service Engineer to join our team. You must have a strong background in servicing and maintaining heavy goods vehicles (HGVs), buses, and ideally hybrid vehicles. This role requires a combination of Mechanical understanding, technical expertise, problem-solving skills, and exceptional customer service. As this is a field based role covering a large area, you will be home based with regular client site visits across the Oxfordshire, Home Counties and East Anglia regions. Responsibilities Conduct routine maintenance and repair work on HGVs, buses, and hybrid vehicles Diagnose vehicle issues and provide efficient solutions Perform quality inspections to ensure vehicles meet safety standards Communicate effectively with customers, providing updates on service appointments and addressing any concerns Keep accurate records of service and repair work Stay updated on new technologies and industry developments to provide the best service Qualifications High school diploma or equivalent; vocational training or certification in automotive technology is preferred Proven experience as a Field Service Engineer or similar role, with a focus on HGVs, buses, and/or hybrid vehicles Strong mechanical and electrical skills, with the ability to troubleshoot and repair complex vehicle systems Excellent customer service and communication skills Valid driver's license and clean driving record Willingness to work flexible and unsociable hours and travel as needed Day-to-day Travel to customer sites to perform maintenance and repairs Work independently and as part of a team to ensure timely and effective service Use diagnostic tools and equipment to identify vehicle issues Interact with customers to understand their needs and provide exceptional service Keep detailed records of service work and parts used