Purpose of role and accountabilities: * To support in the smooth running of a busy aerospace manufacturing dispatch department * Responsible for all delivery paperwork, PODs including tracking of parts * Responsible for undertaking all export shipments, including communications with couriers * Ensure all KPIs, targets and safety objectives are being met or exceeded in department Core skills/attributes needed: * A background in running a dispatch department would be highly advantageous * knowledge of export requirements to Europe and USA and to chase and track deliveries an advantage * Works well in a high-pressure environment * Good interpersonal and communication skills * Ability to build a strong team with a good working relationship with other departments * Strong administration, organisation, and IT skills * Ability to manage a number of projects and initiatives simultaneously * Effective time management skills with the ability to prioritise * Attention to detail * Excellent IT Skills * Full, Clean driving license essential The employee must also strive to support the elements of the SQCDP framework of the wider Gardner business; * Safety: work in line with all accredited company safety standards in order to provide a safe working environment for all * Quality: support the quality accreditations across the business to ensure the delivery of a ‘right first time’ performance * Cost: support the continuous improvements in cost reduction activities across the company in order to deliver increased profitability and value for money to our customers and stakeholders * Delivery: drive improvement in delivery performance to continually exceed customer expectations and targets * People: support organisational capability and influence cultural change by embracing diversity, inclusion, wellbeing and community Measurable performance indicators/objectives of role: * Achievement of team targets to required standard (i.e. quality, cost, delivery) * Ensuring team members are trained and flexible in order to respond to customer requirements, managing resource * Maintenance of health and safety/housekeeping standards within the team to required standard * Successful implementation of continuous improvement plans (i.e. cost reduction, improvements to productivity, quality, health and safety)