Customer Service Team Leader Location: Lutterworth, Leicestershire Shift Pattern: Monday-Friday, working hours between (Apply online only) Salary: £35,000 per annum Are you passionate about leading a dedicated customer service team? At Igloo, we're seeking a Customer Service Team Leader to be part of our client's thriving automotive company based in Lutterworth. About the Role: As a Team Leader, you'll drive a dynamic team committed to delivering exceptional customer service and ensuring maximum satisfaction. Your primary responsibilities will include overseeing service delivery to meet quality benchmarks, fostering a customer-centric approach, and ensuring compliance with standards. Key Responsibilities: * Manage day-to-day customer experience operations, ensuring consistent high-quality service. * Uphold and enhance customer satisfaction, implementing new methods as needed. * Continuously assess team effectiveness. * Address customer issues promptly, reducing dissatisfaction through swift and professional resolution. * Maintain updated process documentation and collaborate on customer onboarding. * Liaise with Marketing to ensure accurate data and readiness for customer sale days. * Collaborate with Business Service and sales teams to ensure smooth account management. * Ensure accurate and updated customer records through efficient workflow. * Uphold fair and consistent treatment of team members in line with HR and company policy. * Mentor team members, aiding personal development and providing timely feedback. * Build internal stakeholder networks to support customer activities. Skills & Experience: * Leadership Experience: Previous experience in a team leader or supervisor role, especially within a customer service setting. * Customer Focus: Proven track record of delivering exceptional customer service, emphasising first-time issue resolution. * Technical Aptitude: Ability to efficiently navigate multiple systems and address complex customer queries. * Effective Communication: Strong communication skills, including insightful questioning and active listening. * Interpersonal Skills: Ability to engage and motivate stakeholders effectively. * Motivation and Adaptability: Highly motivated with a lead-by-example approach, coupled with the ability to adapt to change and contribute innovative ideas. * Prioritisation: Strong prioritisation skills to manage a high workload for both yourself and the team. * Problem Solving: Proficient in handling challenging situations and customers appropriately. * Attention to Detail: Excellent attention to detail to ensure accuracy in all aspects of the role. * Software Proficiency: Competent in using Microsoft Office packages. Apply today and join the team