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Posted: 105 days ago   Expired

Customer Service Agent/administrator

Salary: £22,784

Location: Ashford

Job type: Permanent

Category: Ashford

Due to our continued success and growth, we are looking for FULL TIME CUSTOMER SERVICE AGENTS/ADMINISTRATORS- at our Ashford Branch (Challock). Salary up to £22,784  depending upon experience. Job description This is an exciting opportunity for an ambitious, customer service professional to join one of the UK’s leading vehicle rental specialists as a Customer Service Agent/Administrator and bring to life the Northgate and Auxillis branch experience for our customers. Being a Customer Service Agent puts you right at the heart of our business, supporting customers to deliver on their business promises. You will spend time with a wide variety of customers, each with their own unique needs - the thing they all have in common is that they are looking to you to deliver a great experience and provide the right service for them. This includes updating company databases, using telephone and face to face communication skills and having experience in general administration. About you You come from a fast-paced, customer-focused background – the industry is not important but where you excel is in quickly understanding what matters to your customers. You are a people person – you put yourself in your customer’s shoes and communicate well with them at all levels, in sometimes-difficult situations. As a Customer Service Agent, if you cannot help, you know who can. You get involved in every part of our business – you take pride being part of the Auxillis Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done. You can do more than one thing at once – you can be sure you will never be looking for something to do, so being able to prioritise and plan your work is key. You are comfortable using office based IT systems – ensuring we keep track of our vehicles, customers and performance means the branch works efficiently and delivers results. You take pride in administration tasks being completed accurately and in a timely manner.  You are enthusiastic about our business – a Customer Service Agent is the face and voice of Auxillis Northgate, so we will look to you to make a great first impression and deliver an exceptional experience every time. As Customer Service Agent/Administrator, we offer: A great work-life balance, working mostly Monday to Friday. Additional employee benefits (including employee assistance, life assurance, pension, retailer discounts etc.) A proven induction-training plan to help you learn how we do things, guidance from experienced colleagues and ongoing support from your manager. The first step in a great career! We have an impressive record of developing our people using clear career development pathways and making a commitment to supporting your professional development. Be part of the future of vehicle rental If you would love to join one of our amazing teams as Customer Service Agent, we encourage you to find out more. Apply today


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