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Posted: 104 days ago   Expired

Customer Service Advisor

Salary: £22,000

Location: Whitgreave

Job type: Permanent

Category: Whitgreave Advisor

My Stafford based client is currently recruiting for a Customer Service Advisor. Up to £22k + bonus 8am – 5pm Monday – Friday 9am – 2pm – 1 Saturday in 3 Life Insurance Private Medical Insurance Unlimited upselling bonus Annual outing Christmas “box” Responsibilities:- * To progress all work from both Sales Department and retail customers. * Dealing with retail service related enquiries: * To support the Manager with dealing with customer complaints or issues following the delivery of vehicles and / or the completion of service works, utilising the knowledge of the Workshop Supervisors or Manager. This includes both written and verbal communication from customers. * Carry out regular meetings with Manager, Workshop Supervisors and Technical staff. * Communicate with service customers for additional work required including estimated costing and seeking approval. * Meet with the customer when they collect their newly purchased vehicle and introduce the Service Centre and accessories available. * Upsell wherever possible, including additional service work and accessories and record to put in for monthly bonus. * Provide reception cover when Receptionist is not present (to cover break times) * Attend “open days” if specially requested * Provide technical knowledge to Sales team on an ad-hoc basis * Operate within the law at all times and update knowledge * Ensure Company Health & Safety Policy and Health & Safety legislation is adhered to at all times. * Operate at all times within Company Policy & Procedures. * Undertake all other tasks and responsibilities as requested by the Managing Director. Skills and experience:- * Tenacity to ensure additional income can be obtained for the Service Centre. * Customer Service Skills to manage all customer transactions to the highest level appropriate. Obtaining customer service qualifications and keep updated. * Time Management to be able to carry out own tasks. * Excellent customer service skills * Good Microsoft office skills including word and excel Contact Alex at Major Recruitment for more information We will carefully consider your application and advise you as to whether we are able to progress with your application, within 3 working days. If you do not hear from us within this time, your details will not be retained. If you're not successful on this occasion, please continue to apply to future roles that we advertise. Major Recruitment are an employment agency working on behalf of our clients. Should you be seeking a new permanent position, temporary assignment or contract, you will find our staff professional and courteous, and our interview process straight forward. We are located in thriving Telford and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment


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