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Posted: 94 days ago   Expired

Customer Service Advisor

Salary: £11

Location: Barnstaple

Job type: Permanent

Category: Barnstaple Advisor

Customer Service Advisor Barnstaple Salary: up to £23000 Per Annum This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialist in our increasingly busy site in Barnstaple. Being a Customer Service Advisor, you are at the heart of our Bodyshops. A varied role where no day is the same, you are part of a team responsible for booking customer cars in for repair, assisting with customer enquiries, providing vehicle progress reports and also dealing with a number of suppliers on a daily basis. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies. Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the role of Customer Service Advisor the most important part of your job is to ensure complete customer satisfaction. It’s your role to liaise between the customer, the bodyshop and any 3rd parties to ensure each and every customer has a first class service.  Another very important aspect of the job is teamwork as you will be working with other colleagues in the bodyshop as well as across other functional areas. About You You are a Customer Service specialist. Having previous experience as a Customer Service Advisor or from a Customer Service setting, preferably from a solid Bodyshop background – this may be within a Car Dealership, Body Repairer or Crash Repair Centre. Applications will be considered from applicants who possess a strong Customer Service background in other sectors than automotive. You come from a fast-paced background – you know how to work in a standard job time structure with a focus on producing compliant, high-quality work. You are confident in your approach, whether the job at hand is routine or more complex, you will know just how to solve it or who to go to. You get involved in every part of our business – you take pride being part of the FMG Repair Services team and are keen to help colleagues with a hands-on, can-do approach to getting things done. You thrive from building rapport and developing great relationships each day - you understand what is important to your customers, suppliers and colleagues. You will have a full UK/EU Driving Licence As a Customer Service Advisor we offer Competitive salary of up to £23,000 pa, depending on skills and experience, plus bonus 22 days’ holiday plus Bank Holidays Workplace Pension and Life Assurance Employee Assistance Programme Uniform Be part of the future of FMG Repair Services Press the Apply button now to start your application

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