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Posted: 100 days ago   Expired

Customer Relations Support

Salary: £0

Location: West Midlands

Job type: Permanent

Category: West Midlands

About the role Land Rover Coventry is looking to recruit a Customer Relations Support to join their customer experience department. You will support both the Customer Experience Manager and our other departments to ensure customers receive the best customer experience possible. Working as a Customer Relations Support you will: *complete all administration work for the Customer Experience Manager *take ownership of the complaints portal and ensure the accuracy of the data within it *managing the fleet of loan cars, ensuring availability for our customers *liase with key stakeholders both internal and external too drive resolution for our customers Land Rover Coventry work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. We are looking for someone who is committed to providing excellent customer service, and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package. We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that: Additional Holiday Industry-leading Maternity, Paternity and Adoption Pay Bespoke Flexible Working Solutions Enhanced Long Service Awards Discounted Car Schemes High Street Discounts At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey

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