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Posted: 100 days ago   Expired

Customer Advisor

Salary: £25,000

Location: Manchester

Job type: Permanent

Category: Manchester

A fantastic opportunity has arisen for a Customer Advisor at a leading global automotive manufacturer dealership based in Manchester. In this role you will: Have a passion for customer service, every day. Guide every customer through the Robins & Day Customer Journey. Communicate clearly with customers & colleagues. Adopt new digital systems and processes as part of our digitalisation strategy. Propose and sell-up the additional work advised through the Vehicle Health Check process. Quote & sell Service Plans to retain customers to the group. Encourage customer satisfaction feedback via exit briefing & follow-up contact. You will also be the go-to person when the customer wants us to: Estimate repair costs and times. Resolve any concerns when we suggest repairs. Inform and update them on progress or additional works needed. Prepare and explain invoices and take payments. Ideally we are looking for an experienced automotive Customer Advisor. But don't worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills are the most important attributes. The benefits are: A Highly competitive monthly performance bonus A Company car scheme - up to two vehicles Up to 7 % Employer Pension Contribution Annual holiday - 22 days increasing to 26 with continued service, plus bank holidays* Shopping discounts - through our Rewards App The salary for this role starts from £24,000 depending on experience. Working hours are Monday - Friday 8.30am - 5.00pm and alternative Saturdays 8.30am - 12.30pm. *Based on a full time contract of a 42 hour week. For immediate consideration please send your CV without delay to or call (phone number removed)


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