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Posted: 121 days ago   Expired

Contracts Management Graduate

Salary: £22,000

Location: Slough

Job type: Permanent

Category: Slough Graduate Management

On behalf of our client, a Successful and Leading International company, providing contract hire solutions and company vehicle management systems to guarantee mobility that is efficient, safe, and sustainable for the environment. In Job UK & Ireland are looking for; CONTRACTS MANAGEMENT GRADUATE The position will report to the Operations Manager. Main Duties: * Respond to and resolve inbound customer queries to include quoting and rescheduling of agreements. * Own all customer issues through to resolution via verbal and written queries. * Update and maintain customer records for quoting & contracts (within the Miles system.) * To follow and (wherever possible) make constructive efforts to improve current processes and suggest alternative solutions for best practice. * Ensure that the Operations Manager is aware of potential issues associated with work queues. * Work effectively with colleagues in support functions around the business to maximise customer satisfaction. * Monitor own performance to ensure adherence to targets, deadlines and procedures. * To maximise opportunities for customer retention through prompting telephone and/or email conversations with all the clients UK customers coming to the end of their contracts. * To work with Operations Manager to produce quotes for the ‘Extension and Loyalty campaign’. * To adhere to the formal client’s UK regulatory Processes and Policies. * To adhere to the Financial Conduct Authority’s & British Vehicle Rental & Leasing Association’s regulations and requirements, including Treating Customers Fairly. * To check expired leases and report to Operations Manager. * Provide 3rd party services providers with the required information for de-fleet of contract hire vehicles. * Processing of daily reports from 3rd party service providers. * To meet individual performance targets and adhere to any departmental Service Level Agreements and Key Performance Indicators. * Such other duties as management may from time to time reasonably. Requirements: * A recent Bachelor’s degree in Business Management or a relevant discipline. (Minimum of 2:1) * 1 years’ experience in an Administrative position preferred. * Experience in the Automotive or Consumer Finance industry preferred. * Excel and Word to Intermediate level. * Confident in decision making/prioritization. * Takes ownership of work/ workflow management. * Good communication skills - verbal and written. * Good negotiation/objection handling skills. * Adherence to Rental Operations schedule. * Ability to maintain a satisfactory attendance record. * Ability to achieve required performance targets. We Offer: * 22K Annual Gross salary. * Company car. * Career Development. In Job UK & Ireland are an equal opportunity employer

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