Commercial Workshop Controller - Motor Trade Workshop Control - Automotive Jobs - Hatfield, Hertfordshire HGV - LCV - Commercial  Salary: £(phone number removed) Full Time - Hertfordshire An exciting opportunity has arisen to join this company as a  Workshop Controller. The ideal candidate will have previous experience in a Workshop Controller role within the motor trade, preferably within a commercial franchise.  Purpose of the role: This role is responsible for controlling & leading workshop efficiency by making best use of the resources & people in order to ensure a high level of productivity. Leading by example, this role will ensure that the dealership provides a courteous, professional & advisory service to customers aiming for ultimate customer satisfaction. Key tasks and responsibilities of a Workshop Controller include: • Determine availability of workshop hours daily & communicate regularly with the Service Reception of capacity of workload • Maintain progress information of each job allocated & liaise with Service Reception to ensure customers are kept informed • Monitor all workshop orders through the Parts department, keeping ahead of outstanding work & parts on order • Ensure all applicable paperwork is passed onto, and administered by, the appropriate department • Pass on all documentation for completed work to Tester & organise any extra work if necessary • Assist & advise team members in dealing with technical & job related problems • Provide workshop apprentices training & experience to meet skill test requirements • Comply with manufacturers’ policy & procedures on warranty • Deliver a high standard of customer service at all times whilst also motivating your team.   How to Apply: Please email your CV to Nicola MacDonald at Driven Motor Jobs in the strictest of confidence