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Posted: 94 days ago   Expired

Client Support Consultant

Salary: £0

Location: Warwick

Job type: Contract

Category: Warwick

Our Client, a World recognised and respected Automotive OEM Manufacturer based in rural Warwickshire are actively seeking a Client Support Consultant. To assist in achieving at every opportunity, the highest levels of quality, product support and customer satisfaction representing After Sales in a professional manner at all times, both inward and outward facing. Key Duties & Responsibilities: To promote and identify effective solutions in support of all aspects of dealer/customer liaison in order to provide high levels of customer satisfaction, e.g. co-ordination of all activities required in meeting prompt and effective solutions. Maintain an up to date working knowledge of the company’s systems, products, components, manufacturing methods and techniques, essential for discussions with customers, associated companies, government authorities and the general public. Provision of daily company aftersales customer service, through all means of communication. Continuous, prompt and professional support by email, letter, telephone to the dealer network and company customer base. Maintain records by using the CRM system. Identify and agree costs relating to Warranty with members of the companies dealer network.  Where appropriate, identifying through discussion and negotiation with customers and dealers, post-warranty contributions, to mutual levels of satisfaction, within agreed concession parameters. Manage the on-going maintenance and accurate filing of all records and reports relating to the business vehicles, customers and dealers including; dealer communications, Service Bulletins, Field Service Actions, Service Action Recalls, Policy Letters and ePDR’s. Continued assessment of service and added value opportunities, which contribute towards customer satisfaction and cost of ownership.  Lead in the organisation and delivery of global on territory After Sales conferences, including scheduling, preparation and deployment in major markets, additionally follow up with formal minuted closure. Planning and deployment of global on-territory Customer Service Clinics, in–line with scheduled plans and dealer requirements. As required, represent After Sales at relevant in-house meetings, also at key external events that are relevant commercial activities e.g. Track Days, Motor shows and Dealer Promotional events. Identifying on-going improvement areas in workshop efficiency, cost of ownership and profitability, also aftersales parts performance and parts stock holding.Qualification & Experience: Degree or equivalent Preferred understanding of servicing and maintenance procedures, as well as an ability to present and communicate at all levels in a responsible and professional manner Comprehensive IT skills: using mainly Microsoft applications and appropriate Systems Previous automotive manufacturer or dealer experience A full and clean driving licence is essential Extensive knowledge of the Company’s products Able to work in a team, autonomously and motivate others Excellent inter-personal skills with ability to influence others with no direct reporting structure Be a friendly and enthusiastic self-starter Able to demonstrate a strong and innovative business acumenIf you’re looking for a new opportunity and have the skills set which the client is looking for, apply with your current and up to date CV today and a member of the Millbank team will be in touch. Millbank are an equal opportunities employer and welcome applications from all suitably qualified persons. Millbank operates as an Employment Agency and Business

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