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Posted: 49 days ago   Expires in: 9 days

Client Service Coordinator (parts)

Salary: £0

Location: EH54

Job type: Permanent

Category: Parts

Client Service Coordinator (Parts) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Smart Fleet Solutions Limited is a UK leading vehicle reconditioning and storage specialist with Technical Centres located throughout the UK. We were recently acquired by Cazoo; the UK's largest online-only used car dealer and now have huge growth plans in place to meet our customer demand and expand our business further. The role will cover Monday to Friday (37.5 hours) Here’s the role: This is an exciting opportunity to join us as part of our experienced Client Services Team in a busy, varied role processing all Customer vehicles in accordance with KPI requirements. Focusing on parts supply together with vehicle job estimates, the role requires the following: * Action vehicle estimates to ensure a smooth operational process * Ensure accurate pricing * Liaise with the Inspection Teams to ensure consistency for the Customer * Liaise with external parts providers and internal parts teams to ensure part availability and to place orders * Monitor and update vendor quotes, updating our key clients on issues with supply. * Liaise with partners to establish best routes of repair * Troubleshooting back-order parts with the assistance of other departments and our existing suppliers. * Process the upgrade and downgrade of vehicles when implementing agreed solutions to issues with supply. * Maintenance of accurate customer reports and information * Monitor vehicles within the repair environment and ensure they are processed quickly and to required standard adhering to stock age profiles * Monitor outstanding queries and provide technical assistance to suppliers, other departments and customers. * Administrative support and ad hoc duties as required * Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO * Providing support to our accounts department with regards to invoicing queries and escalating disputes. * Front line system support to our suppliers. * Ability to communicate with customers, suppliers, other departments via telephone and email in a professional and proficient manner * Strong planning and organisational skills with a keen eye for detail * A positive and amenable character in challenging situations * Experience working in a parts department/ordering parts advantageous * A passion for cars and all things automotive advantageous. * An excellent team player but also able to use initiative and work alone * Have a flexible approach to the changing demands of the role * Proficient in Excel and Outlook * Experience in using Partslink24 browser-based systems or similar advantageous. * Knowledge of Navision would be advantageous but not essential Here’s what we require: Ability to communicate with customers, via telephone and email in a professional and proficient manner Strong planning and organisational skills with a keen eye for detail A positive and amenable character in challenging situations Experience working in a parts department/ordering parts advantageous An excellent team player but also able to use initiative and work alone Have a flexible approach to the changing demands of the role Proficient in Excel and Outlook Experience in Transport planning desirable Knowledge of Navision would be advantageous but not essential Here’s why you’ll love it at Smart Fleet Solutions Competitive salary. Ongoing career development, training and coaching – because if you don’t grow, we don’t grow. Full discount platform Access to EAP and online wellbeing. £500 Employee Referral Bonus! Health Cash Plan Birthday paid day off Volunteering paid day off FREE Calm app subscription (usually £74.99) Cycle to work scheme Cazoo discount scheme Dedicated to diversity: At Smart Fleet Solutions we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn

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