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Posted: 101 days ago   Expired

Call Centre Agent / Bookings Clerk

Salary: £20,800

Location: Hampstead

Job type: Permanent

Category: Hampstead

The Recruitment Solution are working for a German brand main dealership based in North West London. We are looking for an experienced Bookings Clerk to join there service team. This is a great role with an exciting brand! The main objectives are as follows:  Objective: Maintain a friendly and efficient customer interface for service work •Handle requests for service or progress enquiries in a timely manner •Book routine service and repair jobs and make computerised appointments and quote price to customer. •Makes preparation for job cards after a booking has been made. •Complete financial administration for service and repair jobs  Objective: Leave every calling customer with a sense of efficient service and being valued •Use questioning and listening techniques to identify customer problems/queries •Promote the retailer's products and services •Answer incoming calls following the retailer's established processes •Forward calls or take messages for retailer staff as required •Proactively recommend efficiency and effectiveness improvements for call centre team Objective: Maintain customer personal and transaction records so they are useful to other retailer staff •Keep customer and transaction records up to date and accurate •Establish and record customer preferences  Objective: Provide a single point of contact and resolution for routine customer enquiries and concerns •Use initiative to resolve customer enquiries effectively and efficiently •Provide accurate information in a clear and professional manner •Bring customer concerns to the attention of affected managers  To find out more or to apply for this vacancy you can email your CV to (url removed) or call the office on (phone number removed). Alternatively, why not message or call Andy Clark directly today on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Car Sales Executive, Car Sales person, Sales Executive, Car Sales, LCV Sales Executive, Commercial Vehicle Sales Executive, Service Advisor, Aftersales Advisor, Service Receptionist, Senior Service Advisor, Service Team Manager, Service Supervisor, STM  Automotive Technician, PDI Technician, Service Technician, Senior Technician, Diagnostic Technician, Master Technician, Systems Technician, Qualified Technician, HGV Technician, LCV Technician, Heavy Goods Technician, Light Commercial Technician, Passenger Car Technician, Car Technician, Car Tech, LGV technician, Large Goods Vehicle Technician, Mechanic, HGV Fitter, Fast Fit Technician Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more


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