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Posted: 25 days ago   Expires in: 22 days

Customer Care Manager - Automotive

Salary: £0

Location: Killingworth

Job type: Permanent

Category: Customer Service Management

Automotive Aftersales Customer Care Manager - Working for a very well established business in the Newcastle area - Do you like turning negatives into positives - getting the recognition for defusing disgruntled clients - fixing problems - organising and servicing customer needs? This is a great role - Self starter - Small team - Competitive salary and holidays! Live role - Start JUNE 2021 (Monday to Friday - office hrs) The Role: * You will own the aftersales of a very well established and credible car dealership * After the sale - sometimes things happen, things go wrong, so let's get it sorted * Manage expectations * Coordinate and organise collection, service and repair * Email and phone work all day sorting problems and providing 5 star customer service * This is a business that prides itself on its reputation and quality of product and service. What do you need to have: * Experience in a B2C Customer service role dealing with service and coordinating * Ability and personality to deal with some crazy customers and some unrealistic ones but also some ace ones * manage expectations * work in a fast paced role and be able to spin plates and use common sense For your trouble you will work in a very stable environment - Own it and get paid a strong salary and holidays and work normal hrs Monday to Friday ! if you like cars and people - that is a bonus START JUNE 2021

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