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Posted: 73 days ago   Expired

Aftersales Controller

Salary: £0

Location: Telford

Job type: Permanent

Category: Telford

Aftersales Controller, Telford Clemence Rogers are currently working in partnership with our client in the recruitment of an experienced Aftersales Controller to join an established commercial vehicle dealership based in Telford. Key Responsibilities: • Primary operational liaison between workshop and service team • Supervise and prioritise workload throughout shift for maximum efficiency • Ensure key customer service KPIs are met daily • Update the service team with progress & escalate concern repairs to management team when required • Monitor all service and maintenance repair work of vehicles and trailers • Quality control MOT preparation to ensure 1st time pass • Assist in the diagnosis and rectification of all types of faults • Create customer estimates • Monitor the flow and quality of workshop job cards • Sign off R2C in a timely manner • Update and gain authorisation for defects when required • Ensure correct warranty procedures are followed at all times • Ensure Health and Safety regulations and safe working practices are adhered to. • Ensure appropriate clocking is made and all job cards and service sheets are completed in a timely manner. • Ensure high level of cleanliness and tidiness • Maintain thorough and current product knowledge and attend training courses • Take responsibility for the depot in the Depot Managers absence Ideal Candidate: • Solid technical understanding with a technical qualification/ previous experience as an HGV technician/Workshop Controller • You’ll need to understand the whole customer journey and really want to make things happen. • Excellent communicator with people from across the business • Excellent organisational skills • Ability to manage a team and get the best out of them while at the same time being a team player yourself • An ability to meet strict deadlines to keep our customers on the road • Ability to work to prioritise workload • Ability to work calmly in a fast paced environment At Clemence Rogers your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: https://(url removed)/privacy


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