ACCOUNT EXECUTIVE LOCATION: Chippenham SALARY: £24,000 OTE £29,000 JOB TYPE: Permanent - hybrid working available (3 days office and 2 days home) can be flexible Role Purpose Reporting to the Regional Commercial Manager, the Account Executive will be responsible for growing the business in a designated/assigned geographical Region by maintaining a portfolio of Commercial, Industrial and Agricultural accounts. Key Responsibilities * Manage and develop a Commercial portfolio of our Small & Medium Enterprise (SME) customers. * Responsible for generation and improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with individual and Regional budgets. * It is the Account Executive’s responsibility to organically grow the profitability of their customer portfolio through price management, share of wallet and loyalty through additional products and revenue streams. * Core responsibility for achieving monthly targets and associated KPI’s as set out by the Regional Commercial Manager. This includes productivity KPI’s managed through telephony reporting. * Achieve highest standards in customer excellence and adhere to customer complaints procedures wherever required. * Upsell the full range of the Companies products and services to increase revenue. * Provide timely designated reports and information as required by either your Regional Commercial Manager or General Manager. * Understand and utilize all company systems and processes - assist in our offices, as support, if necessary. * Work alongside our various Internal functions to drive customer loyalty through a variety of Price Risk Management proposals and sustainability offerings. * Work collaboratively with colleagues throughout the business to achieve a greater overall offering and in turn loyalty with all our customers. * Process customer orders, deal with queries, and exhibit the highest standards of customer service at all times. * Embrace a health and safety focused culture at all times. * Works collaboratively with both the Regional Commercial Manager and Marketing Department to manage customer churn to a minimum standard through bespoke campaigns and portfolio action plans. * Maintain a professional and reputable approach to all internal and External situations. Experience Required Essential Skills: * A tenacity for sales and willingness to learn on the job * Strong computer skills (Word, Excel, Outlook) * Strong interpersonal and communication skills. (Oral and written) * Must be comfortable working in a high-pressured environment in line with multiple KPI’s * Ability to work effectively within a team and independently * Be able to build professional relationships with a wide range of customers Desired Skills: * Background in a target driven telephony sales environment is desirable
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