What it means
- Reduced average number of supplementary estimates each month
- Reduced time between submitted estimate and authorised estimate
- Reduced key-to-key time
- Reduced claims costs for all parties
- Increased customer satisfaction
A VDA who reduces supplementary estimates by just 8%-10% could take on one extra assessment per day, up to five per week and 20 per month.
VDA Coaching
The IMI’s research shows coached VDAs deliver 26% increased KPI in their first year compared to the network average.
- The study looked at monthly performance data of two VDAs regularly coached in vehicle damage assessment over 12 months.
- Both VDAs significantly outperformed the network average core KPI in 8 of the 12 months.
- Overall, the VDAs outperformed the network by an average 26% on the core KPI over the 12 months.
- As a result the VDAs are adamant they have the ‘skill and will’ to maintain their competence level.